Customer satisfaction is our main priority, and while we hope that you are delighted with your purchase, if you are not perfectly satisfied with your goods we will happily offer you a full refund or exchange.

  • Returns or exchanges must be sent back within 30 days from the delivery date.
  • Merchandise must be returned in the original packaging including any accessories, and inserts that were included with the product.
  • All merchandise must be free from any damage that would prevent them from being sold as new.
  • Outgoing shipping charges are not refunded.
  • We recommend using a traceable and insurable shipping method. We are not responsible for lost or damage packages.
  • If returned merchandise is not received within 30 days from the original ship date, we reserve the right to decline your refund or exchange.

Instructions

Please follow the steps below for your return or exchange:

  1. Place the items in the box with original packaging, inserts and original proof of purchase from www.smithandholland.com.
  2. Email info@smithandholland.com to request a return authorization number. Please include in the email the name of the purchasing party, order number, item number, reason for return, and the type of return desired (refund or exchange).
  3. Write the return authorization number on the receipt included with the original packaging.
  4. Use your shipping carrier of choice and ship it back to us at:
    Smith + Holland, 7300 Westside Avenue, North Bergen NJ, 07047

Once your package has been received and inspected, your refund will be issued in the original form of payment within seven business days. You will be notified via email when this transaction has taken place. Please note that banking institutions may require additional days to process and post this transaction to your account once they have received the information from us.

Customer Service

If you have any questions or concerns, please email us at info@smithandholland.com.